1. We respect your privacy
VitaMusik respects your right to privacy and this policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
We may collect the following types of personal information from you:
Name
Billing address
Shipping address
Phone number
Email address
Information about the goods or services you have ordered
Information from enquiries you have made
Communications between us
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
We do not provide your information to third parties, except that we may provide your information to our business partners, such as Australia Post, who assist us in the provision of our services to you.
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
You can access and update your personal information by logging in to your account using the email and password you registered with, on the “My Account” page.
Alternatively, you can access your personal information by contacting VitaMusik. VitaMusik will provide a copy of the information free of charge. However in certain circumstances, it will be possible to charge a “reasonable fee” to the data subject to cover administrative charges where the request involves the gathering of large amounts of data, when the request is manifestly unfounded or excessive, or when the request is repetitive.
7. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to contact us with details of your complaints. We take complaints very seriously and will respond shortly after receiving notice of your complaint.
8. Changes
Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.
9. Website
When you visit our website
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. More information regarding the use of the Website can be found in our Terms & conditions.
Cookies
As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website and in providing our online store. More information on our use of Cookies can be found in our Cookie Policy
Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.
10. Delete your information
To delete your account, you can do it in these 2 following ways:
-
Contact us to manually request to delete your account
-
Delete your content by going to your Dashboard, then create a new ticket. Finally select the Account Deletion option in the Category dropdown before submiting form.
Your requests will be processed in 3-4 weeks.We will request additional information to ensure that you are a legitimate user.
When you erase data, we use a deletion process to ensure that it is safely and entirely wiped from our servers, or that it is only maintained in an anonymized form.
We make every effort to protect information from being deleted by mistake or maliciously.
As a result, there may be a lag between when you delete anything and when copies from our current and backup systems are destroyed.